Return & Refund Policy

Last updated: May 2025

WorldKidsFashion is a wholesale B2B platform. Returns and refunds are handled differently from retail. This policy explains how claims, defects and disputes are managed.

Before Shipment

Before every order is dispatched:

• Products are checked for quantity accuracy, size accuracy and visible defects.
• A packing list is prepared and confirmed against the order.
• Photos or packing confirmation are available on request for larger orders.

How to File a Claim

Step 1: Contact us within 3 business days of receiving your order at info@worldkidsfashion.org or via WhatsApp. Include your order number.

Step 2: Provide photos or video clearly showing the problem. Keep original packaging where possible.

Step 3: Our team reviews the claim within 3–5 business days.

Step 4: We propose a resolution — replacement, store credit or refund depending on the nature and validity of the claim.

Valid Claims

• Wrong item delivered (different from order)
• Wrong size delivered (different from order)
• Missing quantity (short shipment)
• Visible manufacturing defect (stitching failure, print defect, fabric flaw)
• Damage caused before dispatch (not transport damage)

Claims That Are Not Accepted

• Unsold inventory (products that did not sell in your market)
• Change of mind after shipment
• Incorrect size selection by the buyer at time of ordering
• Customs delays, import refusal or confiscation by authorities
• Local import charges or taxes
• Minor colour differences due to photography or screen calibration
• Normal fabric texture variation within manufacturing tolerances

Refund Process

If a refund is agreed, it is processed via the same payment method used for the original order within 10–14 business days of agreement. For bank transfers, buyer must provide bank details. For PayPal, refund is issued to the original account.

Contact

Claims and disputes: info@worldkidsfashion.org or WhatsApp +995 598 146 418